Orders placed before 1 pm Pacific time will ship same day. Orders placed after 1 pm Pacific will be shipped on the next business day. Once an order has been placed successfully, a confirmation e-mail will be sent to the e-mail address on the account used to place the order. Tracking information can be obtained by logging into the store website and going to the “Review orders / track packages” section of “My Account.” Please note UPS does not ship to PO Boxes, you must have a physical street address.
Holiday Shipping: We do not ship on the following US holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day, New Years Eve, and New Years Day. If any of these holidays fall on a weekend, we observe them the following business day.
International Orders: Your shipping price will be determined online by the weight of your order and the shipping destination. Certain countries charge additional customs fees and taxes and duties, which MyoVision/PBI cannot anticipate, and these costs will be the responsibility of the customer. Myovision/PBI cannot be held liable for any additional charges you may incur.
Please note: Customs' inspections may cause unforeseeable delays, both when leaving the United States and entering another country.
Review UPS transit times HERE. Please note that UPS does not include the day of shipment in transit time estimates.